inspite of being one of the only renowned online shopping website in pakistan with chunk of revenues coming their way every second,their logistics in terms of package delivery and customer services is horrible
i made a mistake of ordering a mobile phone of their website last year when they were doing some massive sales on different products,i was instantly lured and paid them upfront courtesy of easy paisa,and the nightmare started from that day
rang them umpteen times to check my delivery status for over two weeks,they put you on hold and you only succeed in exhausting your mobile credit rather then getting a meager response from them what to talk about satisfactory,
they are just minting money and neither are investing in human resource nor to streamline their business
i got my product delivered to me after a fortnight ,i wonder how on earth shipment can take two weeks from karachi to islamabad,
far from satisfactory in all aspects

i have been banking with them for a past decade,just for a reason that they have pretty decent online banking,apart from that their customer service is pathetic and unresponsive,
my online banking was abruptly ceased one day only to later realize that the debit card has expired,unlike other banks they don t even bother to inform their customer before hand or send them a replacement only to face an inconvenience of staying cashless for the next two weeks
on another occasion i went to my bank in f8 islamabad to discuss some home finance options and was directed to a guy called ali,,to cut story short after the cold shoulder hand shake he abruptly ended the start by indulging on his mobile to discuss some trivial matters disregarding a potential customer,eventually i got hold their manager,and he started defended his employee under one pretext or another,eventually i confronted him to retrieve the cctv of the whole episode ,and uptill now i am still waiting for their outcome on my complaint